(In-store pickup, online orders, and third-party delivery) At Sunny’s Bar B Que, your satisfaction matters. If something is not right with your order, we will work with you to make it right.

Orders placed in store or on our website/app - Chicago Location Email: sunnysbbq69th@gmail.com - South Holland Location Email: sunnysbbq101st@gmail.com Please allow up to 3 business days for a reply. Orders placed through a third-party delivery service Please contact the delivery provider directly for any refund requests. Sunny’s Bar B Que cannot refund third-party orders. DoorDash: (855) 222-8111 Uber Eats: (800) 253-9377 Grubhub: (844) 478-2249

At our discretion, we may offer a replacement for incorrect items. Please call the location that prepared your order and ask for a manager or team lead. Replacements must be picked up at the restaurant. For security and accuracy, we will not release replacement orders to third-party drivers.

Your order begins preparation shortly after it is confirmed. Cancellations are not accepted once food prep has started.

Include the details below in your email or when speaking with a manager. You can find most of this on your receipt or order confirmation. - Full name and phone number used for the order - Date and time of the order - Restaurant location - Ticket or order number and a copy of the receipt, if available - How you ordered In store Website or app Third-party: DoorDash, Uber Eats, Grubhub, etc. For immediate assistance, contact the location where your order was placed.

We are sorry for any incorrect or incomplete order. If you receive food that is different from your receipt, contact us as soon as you notice the issue. If you ordered in store, on our website, or in our app Please email the location that prepared your order: Chicago Location: sunnysbbq69th@gmail.com South Holland Location: sunnysbbq101st@gmail.com Please email within 2 days of the purchase date so we can review your claim.

If you ordered through a third-party delivery service Contact the delivery provider directly for refunds or delivery issues. You may also email the appropriate Sunny’s location so we can document the concern. When a confirmed error occurs, you may pick up the corrected item or order in store within 2 weeks of the purchase date. Claims outside the 2-day notification window may be denied. We will work to resolve concerns as quickly as possible.

Credit card: We refund the amount tied to the error and charge for any price difference on new items. Cash: If the corrected item costs more, the difference is due at pickup. In some cases, store credit may be offered.

Please return incorrect items in the original container when you pick up the replacement. If part of your order is missing, we will replace the missing item within 2 weeks of the purchase date. You may cancel a missing item before it is prepared for a refund to the original payment method. Credit card refunds can take up to 7 business days. We cannot refund once the replacement has been started.

We value every guest and work hard to deliver flavorful, high-quality food. While we do not provide refunds for items prepared correctly that do not match personal taste, we can offer a replacement at our discretion if an item does not meet Sunny’s standard. Simple rule: We replace what you bring back. Return the item to the location where you purchased it and ask for a manager. No email is required for an in-person replacement request.

- If 25% or more of the food has been consumed or removed, we cannot issue a discount, refund, or credit. - If the food has been discarded, repackaged, or tampered with and we cannot verify the issue, we cannot issue a discount, refund, or credit. Please retain the item in question. This helps us verify the concern and prevent repeat issues.

We cannot cancel, refund, or issue credit if you change your mind or order an item by mistake after food preparation has begun.

A delivery partner may cancel if they cannot reach you or locate your address. They are prompted to contact you on arrival. Keep your phone nearby when expecting delivery. If a reasonable attempt was made to contact you, a refund may not be issued by the delivery partner.

We stand behind the quality of our food and service. Temperature and consistency can vary after packaging and travel time. To ensure fairness for all guests, repeated abuse of this policy may result in our inability to continue serving you. We reserve the right to deny or refuse service to any customer.

For questions about this policy or an order issue, contact the location where you placed your order: Chicago Location: sunnysbbq69th@gmail.com South Holland Location: sunnysbbq101st@gmail.com Please fill out the form using the link below regarding any order issues with your order. THANK YOU for your cooperation, understanding & continued support!